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Order Policy

Payment method - Local customers

 

Paypal or credit card payment via Paypal

Paypal account: info@yojilab.com

Please enter your order number in remarks field for our follow up.

We will dispatch your order in 2-3 working days.

 

Bank Transfer

Payee Account Name: B Plus International Limited

Bank Name: Hang Seng Bank

Account No: 788 366946 883

Swift Code: HASEHKHH

 

After payment completed, please email bank-in slip or online transaction record with order number to hesheitcs@gmail.com

All orders are transacted in Hong Kong dollars.


Delivery Method and Charge

Your parcel shall be delivered by SF express with a standard charge of HK$22 per order. Tracking number will be provided for monitoring the shipment status.

If you didn’t receive any tracking number information after order confirmation or your orders are not received within the above mentioned period, please inform us via email (hesheitcs@gmail.com) with order number in email subject.


Payment method -  Overseas customers


Paypal or Credit Card via Paypal

Paypal account: info@yojilab.com

Please enter your order number in remarks field for our follow up.

We will dispatch your order in 2-3 working days.

 

Alipay

Choose「credit card」while check out, Then select 「Alipay」to finish the order.

 

Wechat Payment

Choose「credit card」while check out, Then select 「Whchat payment」to finish the order.

 

Bank Transfer

Payee Account Name: B Plus International Limited

Bank Name: Hang Seng Bank

Account No: 788 366946 883

Swift Code: HASEHKHH

 

After payment completed, please email bank-in slip or online transaction record with order number to hesheitcs@gmail.com

 

All orders are transacted in Hong Kong dollars.

 

Delivery Method and Charge

 

China Region

Macau

Asian Regions

Other Regions

HK$100

HK$36

HK$120

HK$200

EMS Speedpost

SF Express

EMS Speedpost

EMS Speedpost

3-12 working days
(excluding Sundays and public holidays)

3-5 working days

(excluding Sundays and public holidays)

3-9 working days

(excluding Sundays and public holidays)

5-10 working days
(excluding Sundays and public holidays)

 

Tracking number will be provided for monitoring the shipment status.

 

Overseas Order Notice:

  1. hesheit.com.hk (HeSheIt) use EMS Speedpost or SF Express for overseas delivery. Our responsibility of the parcel will be transferred to the buyer after it is sent with receipt. If any problem occurred during shipping process, you should directly deal with appointed forwarder or post office. HeSheIt will provide receipt on request for investigation.

 

  1. Delivery charge only covers the first successful delivery. In the event the parcel was returned to HeSheIt for another delivery, you are responsible for the delivery charge occured.

 

  1. When ordering from HeSheIt you are considered the importer of record and must comply with all the laws and requirements of the country in which you are receiving the items. Your orders may be subject to import duties and/or taxes and any additional charges for custom clearance must be borne by you. HeSheIt has no control over these charges and does not assume responsibility for the ordered goods meeting local customs laws and/or duties and taxes. Custom policies vary and you should contact your local customs office for further information.

 

  1. When you press “complete order” to place your order, you agree to accept the responsibility for the import duties and/or tax, additional charge and Import Trade Declaration for custom clearance.

 

  1. If the parcel is rejected to be collected by customer and returned to HeSheIt, customer should pay for the shipping charge of return parcel and handling charge (15% of the total order price). The balance will be refunded to the customer.

 

Important Note: As import duties and/or taxes and any additional charges for custom clearance must comply with the laws and requirements of the country/region, HeSheIt must provide the actual product value for customs clearance. Some countries may request to attach product details with value outside the parcel, so HeSheIt will not accept any request on amending the product value in any circumstances.

 

If tracking numbers are not received within the above mentioned period after ordering, please inform us by email (hesheitcs@gmail.com) with indication of order number for follow up.